Effective Date: 22/11/2024

At Luxe Clean, your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services or interact with our website. By accessing our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and address when you register or book a service. Payment information for processing transactions.
• Non-Personal Information: Browser type, IP address, and operating system for website analytics. Cookies and similar technologies to improve user experience.
• Service-Specific Information: Feedback, reviews, and communication history related to our services.

2. How We Use Your Information

The information we collect is used to:

• Provide and manage our cleaning services.
• Respond to inquiries, process bookings, and handle complaints.
• Improve our website, products, and customer service.
• Send promotional offers, updates, or surveys (you may opt out at any time).

3. Sharing Your Information

We respect your privacy and will not sell or share your personal information with third parties, except in the following cases:

• Service Providers: Trusted partners assisting us with payments, logistics, or analytics.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In case of mergers, acquisitions, or asset sales.

4. Data Protection

We implement industry-standard security measures to protect your personal information. However, no online transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of promotional communications by clicking "unsubscribe" or contacting us directly.
• Request a copy of the information we hold about you.

6. Cookies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their policies before sharing personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

• Email: services@luxeclean.co.za
• Phone: +27 061 173 579
• Address: Capetown